This article will guide you through the process of assigning training scenarios to agents in Smart Role. Assigning scenarios ensures that your agents are focused on the most relevant training exercises, helping them build skills efficiently.
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Step-by-Step Guide
1. Assigning a Scenario Directly from the Scenarios Menu
After creating a scenario, you’ll see it listed in the Scenarios menu. Here’s how to assign it quickly:
- Go to the Scenarios menu.
- Locate the scenario you want to assign.
- Click on the Assign button next to the scenario.
- Choose to assign the scenario to individual users, multiple users, or a group (a predefined collection of users).
- Click Submit to confirm the assignment.
This method is ideal when you want to assign a single scenario quickly.
2. Using the Assign Scenario Menu for Bulk Assignments
If you need to assign multiple scenarios to multiple agents or groups, the Assign Scenario menu provides greater flexibility.
To assign scenarios in bulk:
- Navigate to the Assign Scenario menu within Smart Role.
- Select the scenarios you wish to assign.
- Choose the users or groups who should receive these scenarios.
- Click Submit to finalize the assignments.
The assigned scenarios will then appear in the dashboard of each selected agent, making it easy for them to access their training.
Benefits of Assigning Scenarios
- Targeted Training: Ensure that agents focus on the scenarios most relevant to their roles and development needs.
- Efficiency: Use bulk assignments to save time, especially for larger teams or groups.
- Flexibility: Easily manage individual and group assignments to match team structures and training objectives.
By assigning scenarios thoughtfully, you can streamline the training experience for your agents, ensuring they are always progressing toward skill mastery.
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