Getting started
Scenario Creation & Customization
- How to create a scenario?
- How to customize scenarios for enhanced training?
- How to assign scenarios to agents?
- How to use scenario branding?
- How to create a persona?
- How to create soft skills?
Performance & Analytics
Billing & Subscriptions
- What is the Beta program?
- How is Smart Role pricing structured?
- How to cancel your subscription?
- Understanding your invoice
- How to update your payment method?
- How to upgrade or downgrade your plan?